“I have been going to Dr. Downes for 4 years and wouldn’t go anywhere else. She listens to what I would like and makes recommendations as to how we can achieve my goals. She gentle and patient and had never overdone a procedure. It always looks natural. My only regret is that she no longer takes Medicare.”
— G.C.
“Dr Downes, and her team, did an exceptional job on my skin cancer screening, including the identification (and ultimate excision) of a suspicious mole that pathology confirmed needed to be removed. Thank you Dr Downes!!”
— V.H.
“Dr. Downes has been my husband and I’s dermatologist for few years and we are very happy with the services she provides. Just recently our 7 year old needed some assistance and Dr Downes saw her right away. She diagnosed the issue immediately and was able to treat her on the same day. I can not recommend her enough, she is wonderful with us but she was extraordinary when it came to our little one.”
— J.K.
“Dr. Downes is the A team and does an excellent and thorough job while still managing to be a charming conversationalist. Her prices are higher than those of an aesthetician for cosmetic procedures but the results are infinitely better. Everyone in the office is professional and kind, the wait time is minimal and the office is spotless. I would never consider switching after experiencing this level of care. Would give her ten stars if that were an option.”
— W.B.
“I have been seeing Dr Downes every few months for approximately 6 years. She has provided me with excellent medical care for serious skin problems (skin cancer) and excellent cosmetic care as well. She is very knowledgable, helpful, offers good suggestions, and provides me with alternatives to assist me with any decisions about my medical and cosmetic care. I highly recommend her.”
— M.T.
“Dr. Downes is the best dermatologist I have ever been to in my life. I ‘ve been going there for the last few years, recommended by a friend of mine, and I could not be happier with my skin and the way I look. The doctor goes for the natural look, which is very important to me!”
— S.I.
“Dr. Downes has seen all 3 generations of my family this year. She is personable, professional and prompt. We have had a variety of reasons to see her and every one was remedied. I highly recommend her and her staff.”
— K.L.
“I’ve been treated by Dr. Downes for over 5 years. Always very thorough, easy to communicate with, and provides great solutions for both treatments and costs of services.”
— R.P.
“The office has a welcoming atmosphere, and the staff is very attentive. Dr. Downes is very conscientious, and I felt comfortable with her recommendations and procedures. I love the complements I get after her treatments!”
— M.D.
“Just had an appointment today. Dr. Downes has been my dermatologist for many years. She is excellent. The only problem for me currently is that she doesn’t take Medicare. So, I must pay on my own for any of my services that would have been covered by Medicare, It’s still worth it for me because she is that good and I trust her. ”
— C.K.
“My experience with Dr. Downes and Lake Forest Dermatology has been fantastic. There have been several times there were issues within my care, where Dr. Downes has gone the extra mile and paid attention to details that I wouldn’t have known to even ask about or know to ask. It really shows that her care is not only comprehensive, but she is intimately involved in your case. On side notes... the staff is great and you never wait :))”
— T.D.
“Scheduled a skin cancer screening with her. Got me in within a week. Most thorough skin exam I’ve had, wasn’t rushed like with previous docs. Very professional, put me at ease because I thought I had skin cancer. Friendly staff. I will definitely return to this office.”
— Anonymous
“Dr. Downes and her staff are so caring and professional. She is one of the few doctors I look forward to visiting. She always finds a solution to your issue and goes the extra mile to make you feel comfortable. Prompt service and wonderful follow up care. I have been seeing Dr. Downes for a few years and wouldn’t go anywhere else.”
— G.W.
“Dr Downes is by far the most thorough and professional Dermatologist that I have ever known. She took the time to explain the various skin conditions and recommended treatment options. It’s a pleasure to work with her and her staff. Would highly recommend.”
— D.G.
“The office is beautiful, front desk is helpful and most importantly the doctor is friendly, patient, caring, knowledgeable and very thorough. We moved but still come to see her!”
— S.B.
“Very good experience. Dr. Downes is an exceptional dermatologist. She is respectful, knowledgeable, skillful and honest. She is forthright but calm and steady. The minor procedures she performed in the office were expedient and less painful than I’ve had in the past with others. The office & staff are friendly & helpful. I would highly recommend this practice.”
— M.B.
“Excellent all around! Dr. Downes is excellent all around. Competent and caring. Office is very efficient. Nuf Said!!!”
— J.W.
““I have gone to Dr. Downes for years and have always been pleased with her services. She is very competent and has helped me decide on cosmetic procedures to help my aging skin. I have have a family history of skin cancer and she does a very thorough full body exam. She always takes the time to explain things clearly and answer any questions.”
— S.A.
“Dr. Downes’ office is the real deal - great communicators, an immaculate space and highly professional personnel. The doctor, herself, is a one woman dream team. She is knowledgeable, careful and thorough and takes all concerns seriously. There was no wait and Dr. Downes took care to address all my questions with detailed answers and a highly personable style. It would be hard to imagine going back to another dermatologist after experiencing this level of excellence. Highest recommendation.”
— W.B.
“Finally, I found a dermatologist I love. Dr. Downes understands my needs 100% and makes me feel so comfortable about my issues. I would not hesitate to refer my family and friends to her. Thank you Dr. Downes for being such a talented and informed doctor.”
— N.V.
“We had taken our son to see Dr. Downes for a blemish on his skin. At 5 you can imagine his fear of Dr.’s. However, his fear was quickly overcome with Dr. Downes comforting manner and quick resolution. He laughs today about the fear, but moreover sees that all is resolved. Thanks and my wife has already scheduled an appointment to see her herself and we will continue to recommend her to others.”
— Anonymous
“Dr. Downes’ conservative approach belies her vast knowledge of anything related to skin; she is friendly, accessible, recommends but does not push products/services. Office staff efficient and friendly.”
— P.C.
“Dr. Downes and her staff are always the best - great care - highly experienced - highly recommended!!!!”
— E.M.
“Dr. Downes is an excellent doctor”
— K.F.
“Very professional. 5 star! What I appreciated the most was being seen right away.”
— N.S.
“Dr. Downes is wonderful! Her office staff is great too!”
— Anonymous
“Very caring and thoughtful practice ”
— E.D.
“Dr. Downes is a very knowledgeable, thorough, and precise dermatologist. I have been very pleased with her excellent care for the past 3+ years. She does not miss a thing, and her treatments continue to be very successful for me. Dr. Downes comes HIGHLY RECOMMENDED!!!”
— M.P.
“Dr Downes has an informed point of view that is fact based. She is no nonsense but still makes you feel at ease. Have been willing to treat issues that I have avoided in the past given her confidence in the likely outcomes.”
— Anonymous
“Dr. Downes is very knowledgeable. In particular, she has a wonderful bedside manner and never appears to be in a hurry. She listens well and explains everything in detail.”
— S.K.
“Dr. Downes was very knowledgeable, attentive, and empathetic during my visit. I recommend her.”
— Anonymous
“100 percent would recommend. Cosmetic procedures on my face now healed just one week later and an amazing improvement.”
— J.W.
“The office is very clean and comfortable. Dr. Downes is very thorough with my annual skin cancer screenings, and I’ve received excellent care with both medical and cosmetic procedures. I highly recommended Dr. Downes and her staff.”
— K.V.
“Dr. Downes is thorough, easy to communicate with, and offers full explanations regarding all aspects of the exam and subsequent treatment.”
— L.H.
“I see the Doctor every six months and she usually finds a Basal cell that needs removal. I feel she’s on top of my skin cancer problems.”
— Anonymous
“Dr. Downes is thorough, easy to communicate with, and offers full explanations regarding all aspects of the exam and subsequent treatment.”
— Anonymous
“Dr. Downes is the best! I worked for another dermatologist who did the same procedures but chose to have my cosmetic and dermatology problems treated by Dr. Downes, she is so knowledgeable and has the artistic eye that you need when having a cosmetic procedure done. All my family sees her and she has helped them all, a perfect 10!”
— Anonymous
“I was referred to Dr. Downes by a family member. Dr. Downes was very thorough and very attentive to my concerns. I was more than happy with the outcome of my visits and I will be returning to her office whenever necessary.”
— Anonymous
“Dr. Downes was very thorough and answered all of my questions. My skin condition has improved thanks to her recommendations.”
— Anonymous
“Helpful, knowledgeable, and empathetic to my concerns. Was also impressed with her ability to use new procedures and technology in addressing my issue. Highly recommended.”
— Anonymous
“Very professional and highly competent. I have seen her several times now and I have full faith in the quality of her care. Dr. Downes has a calm, focused and personable manner in dealing with patients and never makes you feel rushed no matter how many questions I have.”
— J.K.
“Dr. Downes is a smart physician and one I have sent many happy friends to. She personalizes her service and does it based on scientific data and personal insight. Plus she is a delightful person. Happy with both her medical and cosmetic treatments. I will stay with her for a long time!!”
— H.M.
“Dr. Downes comes highly recommend by my wife. The office staff are friendly and professional. Dr. Downes is very knowledgeable, takes time to explain and answer all my questions.”
— D.V.
“Heather is a great physician. I can recommend her whole-heartedly.”
